Privacy Policy

This Privacy Policy explains how Instrument Cousin Candle collects, uses, shares, and retains personal data when you use instrumentcousincandle.vu. It applies to visitors, registered users, and others who interact with our website or related training content.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

How We Use Data

We process personal data to operate and secure the website, provide access to training content, manage registrations and enquiries, process transactions where applicable, personalise basic site functions, monitor performance, prevent fraud and misuse, maintain records, and comply with legal obligations. We may also use limited data to improve content structure and user experience.

We use personal data only for operational, administrative, and compliance purposes connected to the site.

Service Providers and Partners

We may share personal data with hosting providers, analytics services, security providers, payment processors, and other operational partners that support the website and our training services. These parties act on our instructions or as independent controllers where required by law, and they are expected to use the data only for the relevant service or purpose.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may disclose personal data where necessary to comply with law, court orders, regulatory requests, or other lawful obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our users, our business, or others.

Disclosure may be required to meet legal duties or respond to lawful requests.

Email contact

[email protected]

Telephone contact

+44 161 322 1104

Postal address

12 The Gallery, Ely, CB7 4DH

Privacy enquiries

Use the contact details below for questions about this policy or our handling of personal data.

User Rights

Your Rights

Depending on your location and the circumstances, you may have rights to access your personal data, correct inaccurate information, object to certain uses, or request deletion or restriction in limited cases. You may also be able to ask for a copy of the information you have provided to us. Some requests may not be available where we must keep data for legal, security, or operational reasons.

Available rights depend on the nature of the data and the reason it is held.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant records and verify your identity. We may ask for additional details before acting on a request. If we cannot fully comply, we will explain the reason where appropriate.

Requests are handled after we confirm identity and assess any legal limits.

Data Retention

How Long We Keep Data

We retain personal data for the period needed to provide the site, maintain records, resolve disputes, enforce agreements, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymise it, or restrict access where deletion is not immediately possible.

We keep information only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw it to your attention.

We review this notice from time to time and record the date of the latest revision.

Personal Data We Collect

We may process identifiers and contact details, account or registration details, professional or business information you provide, payment-related records where applicable, communications you send to us, and technical data such as device, browser, log, and usage information. We do not seek to collect sensitive personal data unless you choose to provide it in a message or form.

The categories of data collected depend on how users interact with the site and its training materials.

Sources of Personal Data

We collect personal data directly from you when you complete forms, register for access, request information, or communicate with us. We also collect data automatically through the operation of the website, including logs, analytics outputs, and cookie-based information. In some cases, we may receive data from service providers that support site hosting, security, or payment processing.

Information may come from direct submissions, site activity, and limited technical collection tools.

Cookies We Use

We may use session cookies, persistent cookies, and similar technologies. Essential cookies support security, page navigation, and basic functionality. Performance cookies help us understand how the site is used and identify technical issues. Preference cookies may remember settings you choose, and analytics cookies may help us assess content relevance and site usage patterns.

Cookie use is limited to standard operational and analytical purposes.

Cookie Controls

Our site uses cookies and similar technologies for essential operation, performance measurement, and, where enabled, preference or functionality support. You can manage cookies through your browser settings and any cookie controls made available on the site. Blocking some cookies may affect site performance or limit certain features.

Browser settings and cookie controls can be used to limit non-essential cookies.